FAQ
1. What sizes do you offer?
At MOLUVIA, we celebrate diverse body types with a wide range of sizes. Our clothing is available in sizes XS to 3X, and our footwear comes in an extensive range of sizes for both men and women, including extended sizes. For precise measurements, please refer to the size chart on each product page.
2. How can I find the right size?
We provide detailed size charts on every product page to help you find the perfect fit. We recommend taking your measurements and comparing them with our charts. For footwear, we offer a step-by-step guide to measure your feet accurately. If you have questions, our customer service team is ready to assist.
3. What is your return policy?
Your satisfaction is our priority. If you’re not completely delighted with your purchase, you may return or exchange unworn, unwashed items within 30 days of receipt. Please ensure shoes are tried on indoors and kept in their original condition for returns. Visit our Return & Exchange Policy page for full details.
4. Do you offer free shipping?
Yes, we offer free standard shipping on orders over $50. Orders below this threshold incur a flat-rate shipping fee. Expedited shipping options are also available for faster delivery. For further details, please refer to our Shipping Information page.
5. How long will it take for my order to arrive?
Orders are typically processed within 1–2 business days. Delivery times depend on your location and the chosen shipping method, with most domestic orders arriving within 3–7 business days. Once your order ships, you’ll receive a tracking number for real-time updates.
6. Can I change or cancel my order after it’s placed?
If you need to modify or cancel your order, please contact our customer service team immediately. While we cannot make changes once an order is processed, we’ll do our best to accommodate cancellation requests prior to shipping.
7. Are your products sustainable?
Sustainability is at the heart of MOLUVIA. Many of our collections feature eco-friendly materials such as organic cotton, recycled polyester, and biodegradable fabrics. Our ethical manufacturing processes prioritize quality and minimize waste. Learn more on our Sustainability page.
8. Do you offer gift cards?
Yes, we offer digital gift cards for effortless gifting. Choose your desired amount, and the gift card will be delivered to your email for immediate use. Gift cards are valid for all MOLUVIA products.
9. How can I track my order?
After your order ships, you’ll receive an email with a tracking number. Use this number to track your package on the carrier’s website. If you encounter any issues, our customer service team is happy to assist.
10. Do you offer international shipping?
We ship to select international destinations. Shipping costs and delivery times vary by location. Visit our Shipping Information page to see the countries we serve and additional details on international orders.
11. How do I contact customer service?
We’re here to assist you! You can reach us via email at moluvia.com@gmail.com or call us at 16104519409 during business hours. Live chat is also available on our website for your convenience.
12. How do I know when new products are available?
To stay updated on our latest arrivals, sign up for our newsletter at the bottom of our website. You’ll receive notifications about new collections, sales, and exclusive offers. You can also follow us on social media for real-time updates.