Shipping policy

At MOLUVIA, we are committed to delivering a seamless shopping experience by ensuring reliable and efficient shipping. Please review our detailed shipping policy below to better understand our process and guidelines:

1. Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays) after your order confirmation. Once shipped, you will receive a notification via email.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your delivery location. We offer the following options:

  • Standard Shipping: Delivery within 5-10 business days.
  • Express Shipping: Delivery within 2-5 business days.
    Note: Delivery times may vary depending on your location and external shipping conditions.

3. International Shipping

We ship to selected international destinations. Shipping costs and estimated delivery times will be displayed at checkout.
Important: Customs, duties, and taxes for international shipments are the responsibility of the customer.

4. Order Tracking

After your order is shipped, you will receive an email with a tracking number to monitor its progress. Please allow 24-48 hours for tracking information to update.

5. Lost or Damaged Packages

Better Citizens Inc. is not liable for lost or damaged packages once handed over to the shipping carrier. If your order arrives damaged, please contact our customer service team within 48 hours of delivery, and we will assist in resolving the issue.

6. Incorrect Address

Please ensure the shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Shipping Restrictions

Certain products may have restrictions on shipping to specific locations due to local laws or regulations. If restrictions apply, you will be notified at checkout.

8. Questions or Concerns

For any inquiries regarding our shipping policy, please reach out to us at  moluvia.com@gmail.com. Our team is happy to assist you.

Thank you for choosing Better Citizens Inc. for your shopping needs!